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How to Get Support

Coaching Genie offers different options to make sure you get the support you need.

We are happy to assist you in any way we can!

Below you will find the different options that are available to you.

Knowledge Base

We have articles with step-by-step instructions, as well as FAQs.

Click here to access our knowledge base

Submit a Ticket

If you have a question or issue, feel free to submit a ticket.

Support hours are Monday through Friday, 10 am to 8 pm Eastern. While our standard SLA response time is one business day, the majority of new tickets are answered within 2 hours.

Click here to submit a ticket

Send an email

You can also contact our tech support team at [email protected] 

Tuesday Training Webinars

Please join the Coaching Genie team on the first and third Tuesday of each month at 11 am Pacific / 2 pm Eastern to learn how to make the most out of the Coaching Genie platform and to get your questions answered! Each training is focused on a different topic, plus live Q&A!
 
Email and text reminders are sent so you don’t miss them.

Discover the Magic of Coaching Genie


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